DEFECTIVE / FAULTY PRODUCT RETURN TERMS AND PROCESS

Rota Tire and Services Trade Inc. it is the basic principle to act in favor of the consumer and to resolve any problem earlier than the prescribed time and in accordance with the quality policy. The return conditions are applied in accordance with the rules of the respective tire and battery manufacturers in all products.

It's easy to return a product;
1. Send us an email regarding your return request
2. We re-email you instructions for returning your product.
3. Ship your unused product, in its original packaging, to the address identified in our email.

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Service Provider for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize Our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.